HOW ARE YOU CAPABLE OF PROPOSING SO MANY FANTASTIC PROMOTIONS?
We offer such good discounts because we are in constant negotiations with each hotel on our list. The aim of www.4walls.org is to provide unbeatable rates in order to secure the best service to our clients.
WHAT LEVEL OF SERVICES I CAN EXPECT FROM YOU?
We try to present our clients with the best rates possible and at the same time to be professional and offer safe accommodation. At www.4walls.org, the reservation process is easy and accurate. And finally, our customer service team (courtesy bookink.com) provides our clients with an excellent after-sales support.
IS THERE ANY FEE PAYABLE FOR THE SERVICES I WILL USE?
We do not charge any fees for the services we offer. When we receive your credit card details, we at www.4walls.org pass them straightaway to the hotel of your choice. In other words, your payment will go directly to the hotel.
CAN I USE MY CREDIT CARD FOR ONLINE BOOKING OR WILL I NEED TO PAY IN CASH UPON ARRIVAL?
When you choose a hotel, you will need to fill in a reservation blank and supply your credit card information. Your request will be processed right away and at that stage we do not charge any fees. The credit details are requested only to secure your accurate reservation. The actual payment is to be made as you arrive or depart from the hotel. However, without your credit card details, it won't be possible to organize the booking.
WHAT CREDIT CARDS CAN I USE FOR MAKING AN ONLINE RESERVATION AND LET ME KNOW THE DETAILS I SHOULD PRESENT.
As a rule, almost all hotels we work with accept the main credit cards. However, exceptions are possible. To save you the trouble, we do recommend that you always check this and any other particular information on the website of the hotel of your choice prior to making the reservation. This information is available on the upper-right-hand corner of the main page of the hotel. In order to book online, we will need the following enumerated details: credit card number, date of issue (optional), date of expiry, security code, issue number (for the switch cards only), as well as your full name and address.
WHY SHOULD I PRESENT MY CREDIT CARD DETAILS TO THE HOTEL?
We require the details of the credit card owner as a guarantee for the reservation. This is a standard procedure and is strictly confidential. The details the client presents are checked via an electronic pre-authorization for two reasons: to certify that the details are correct and to ensure there are enough funds to cover the hotel expenses.
HOW SAFE IT IS TO USE MY CREDIT CARD?
It is absolutely safe to use your credit card. Our team at www.4walls.org is very conscious of the security needs of our clients and that is why the details you provide are treated with the utmost care and within strict confidentiality.
WHAT DO YOU DO WITH MY PERSONAL DATA?
The www.4walls.org team is committed to dealing carefully with the confidential information provided and thus we process your personal details with the utmost care. The data you provide will NOT be presented to any other party and will NOT be used during advertising campaigns. Thus, you will not receive any promotional, spammy offers in your mail.
IS IT POSSIBLE TO PAY CASH FOR MY ACCOMMODATION AND NOT USE MY CREDIT CARD?
Please note that to proceed with your reservation request, we do need to have your credit card details and it is not possible to proceed with your request without them. However, we will not charge you money from the credit card you have provided. Then you will be able to choose your payment method upon departure from the hotel.
DO YOU CHARGE PER PERSON PER ROOM? SHOULD I PAY ANY SUPPLEMENTARY FEES OR TAXES?
The prices shown on the website are per night and per person, unless otherwise specified. You are supposed to pay the price shown on the hotel page and there are no extra costs or hidden charges to be paid. The prices enumerated on the website www.4walls.org come with VAT and this is the final price you will need to pay.
DOES THE PRICE OF THE ACCOMMODATION INCLUDE BREAKFAST?
As a rule, most of the hotels include breakfast in the asking price. Sometimes however, there are exceptions and this should be stated on the reservation page itself.
ARE THESE PROMOTIONAL PRICES OR DO YOU OFFER DISCOUNTS?
Yes, these are promotional prices. Our website www.4walls.org tries to provide the most competitive prices possible. The rates we offer are a result of serious and constant negotiations with each hotel on our list. This means that if you go to the hotel yourself, you will receive a standard rate, which most probably will be higher than the price we offer on our website.
DO ANY OF THE HOTELS ON YOUR LIST OFFER THE POSSIBILITY FOR CHILDREN TO STAY FREE OF CHARGE?
Most of the hotels allow children under age of 8 to stay for free, however we advise you to check this information on the page of the hotel of your choice. Sometimes this policy varies and depends on the age of the child and sometimes there is no discount at all. This information is available on the right corner on the top of the page, under the hotel policy. if you can not find this information, feel free to contact us anytime for assistance.
DO THE HOTELS OFFER ROLLWAY BEDS/COTS?
The majority of the hotels offer rollaway beds and cots, as well as facilities for disabled customers. Information concerning these amenities is usually available on the main hotel page, next to the general information about the hotel facilities. Here you will also find information concerning the specific services available, as well as the hotel policy in connection with children, pets, etc.
DO THE GUESTS OF THE HOTEL HAVE A MINIMUM AGE REQUIREMENT?
Most of the hotels do not have such age requirement. To be on the safe side, please check this directly with the hotel of your choice, because some hotels may have such restrictions (for example those with casinos on site).
AM I ALLOWED TO DEFINE THE ROOM LOCATION OR SOME ADDITIONAL REQUESTS?
We highly recommend you to check this with the hotel of your choice. At some places you will be allowed to check in earlier. The same is valid for the late check outs. Depending on room availability, it may be possible to check out later than the specified time, if nobody is waiting for your room. This information will be provided at the reception desk of your hotel.
AM I ALLOWED TO LEAVE MY BAGS AT THE HOTEL?
Yes, you are allowed to do that. A great number of the hotels has a concierge, and you will be offered this service by the reception personnel as you arrive. The hotels which do not offer such a service will provide you with some other options, for example leaving the luggage behind the reception desk or at a special place on the ground floor of the hotel.
PLEASE INFORM ME ABOUT YOUR CANCELLATION POLICY?
Note that the cancellation policy is different for each hotel. This information is usually specified on the right-hand corner of the hotel page, under the hotel policy section. As a rule most of the hotels have a cancellation policy varying from 1 to 7 days before the arrival date. Unless you cancel your reservation in the mandatory term, you will be subject to a fee which is equal to one night's accommodation price. Any cancellations can be organized directly with the hotel of your choice or with us. The process goes like this: when you choose a certain hotel and wish to make a reservation, you need to check the availability and once this is done, you will be redirected to our section on how to book and cancel. You will need to follow several easy steps and enter your e-mail address and thus the booking will be displayed. Following the reservation, you will receive via email a personalized notification which will confirm the booking made. Unless you do receive a notification that your cancellation was processed and confirmed, the booking you have made is still considered valid.
